Content

From outdated catalogs to the always updated webshop. GA-Import has paved the growth with a thoughtful integration of company systems

The toy producer GA-Import A/S has put power on their store. The printed product catalog with puzzles and soft guns has been filed and replaced with a B2B webshop and an app for sellers that is used to quickly display goods and make orders on customers visits.

“We began to feel the customers’ needs for self-service, and at the same time, I wanted our salesmen to spend time with their customers better, instead of spending time listing standard orders, they should speak strategy and future” says Henrik Pedersen, CEO of GA-Import.

A supplier for all

The new reality should, however, be created from scratch, and Henrik Pedersen wanted a supplier that could handle both webshop, ERP and design. A cornerstone of the project was the integration of the company’s IT systems.

“It is easy to find agencies that are skilled with Umbraco or Dynamics NAV or design. But there are not many who can do it all.We had a couple of agencies that can help us with the projects, but we chose to go with HTML24 because they seemed deeply competent and were able to explain in plain Danish. HTML24 could provide the right solution that will help us optimize business efficiency and automate manual processes” says Henrik Pedersen.

“Throughout the development process, they were good at asking what we really wanted and they discovered important issues that we were not able to see before” he says.

Direct dialogue with the developers

From start to finish the overall solution was in the air. The development process took time, and according to Henrik Pedersen, there was a process of direct dialogue and ongoing expectation.

“It was a huge advantage for us that we only needed to relate to one supplier and that the dialogue was so direct. We had direct contact with the developers so that communication was not filtered through several teams of project managers” says Henrik Pedersen.

Technologies

Umbraco, Objective-C, iPad, .NET, Microsoft Dynamics Nav

Time

21 days

Code

9732 lines

Responsible

Bo Møller

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Resultatet

“The webshop and the integration of our systems have given us the freedom to focus on other important tasks from our company. We can spend more valuable time with out customers because we have cut some trivial processes away” says Henrik Pedersen, Director of GA-Import.

The GA-Imports webshop is made in Umbraco and is integrated with the company’s ERP, Microsoft Dynamics NAV. At the same time, HTML24 has developed and iPad-app for salesmen, which is also integrated with webshop and sellers can make orders on site.

Improvements

“Our goal was a ROI of three years, but already after 18 months we were able to see major improvements. We have been able to cut all of our printed catalog away, and we do not have to make sales directories to salesmen because they have everything updated in the app. We no longer spend time sending texts and images to customers with webshops, because now they can log in and get what they need.” explains Henrik Pedersen.

The industry’s best website

According to Henrik Pedersen, one of the other positive effects is that customers are now only presented goods that GA-Import has in stock.

“In the past we had to cancel 3-4 percent of our orders because the items ordered were actually sold out, but we are now avoiding it. The solution has really simplified our house, and we are proud that people in the industry praise and call it the most accessible and functional website in the industry” he says.

“Our goal was an ROI of three years, but already after 18 months the solutions had paid off.”
-Henrik Pedersen, director of GA-Import

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